IT Technician

Responsibilities

• Serve as the point of contact for venue-based users seeking technical assistance over the phone, email or in-person.
• investigate and help resolve issues on customer s IT domains using agreed troubleshooting methodologies.
• Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment.
• To be proficient on ITSM processes and consult end-users on workflow.
• Perform troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Document fix processes and help streamline procedures for future technical support actions. Provide accurate information on IT services to the client groups.
• Record incident and request updates and resolution in the ticket logs Pass on any feedback or suggestions by the clients to the management team.
• Identify and suggest possible improvements in processes and procedures.
• Participate in the bump-in, bump-out process. Deploy and configure all agreed on IT equipment (PC, peripherals, printers, etc.) in relative spaces.
• Assist IT, Service Manager, with open tasks.
• Cooperate with the assigned team on overall Event IT tasks for delivery of FWC.