IT Support Specialist – Remote

Black Pearl Consult is hiring for an IT Support Specialist Remote to provide first-level technical support to employees.

The ideal candidate will have strong troubleshooting skills across hardware software user accounts and connectivity with the ability to document IT issues accurately follow security procedures and escalate complex technical problems when required.

• Provide first-level IT support through remote access tools email chat and other communication channels.
  
• Troubleshoot Windows operating system issues application errors system performance and software installation problems.
  
• Assist users with Microsoft 365 applications including Outlook Teams OneDrive Word and Excel.
  
• Resolve basic account access password reset and user permission issues.
  
• Troubleshoot network connectivity Wi-Fi internet VPN and basic DNS-related issues.
  
• Assist with printer monitor keyboard mouse and other peripheral-related problems.
  
• Install configure update and troubleshoot commonly used business applications.
  
• Support employee onboarding and offboarding by following established IT procedures.
  
• Document support requests troubleshooting steps and resolutions accurately.
  
• Monitor incoming IT requests and ensure timely responses and follow-ups.
  
• Follow IT security policies and report suspicious emails potential security incidents and unauthorized access attempts.
  
• Escalate complex technical issues requiring administrator-level access or advanced troubleshooting.
  
• Perform routine IT checks and administrative tasks as assigned.
  

What We Are Looking For

• Bachelors degree in Information Technology/ any related field.
  
• Basic knowledge of Windows 10/11 and macOS troubleshooting.
  
• Familiarity with Microsoft 365 applications including Outlook Teams OneDrive Word and Excel.
  
• Understanding of computer hardware peripherals and basic networking concepts including IP addresses DNS Wi-Fi and VPN.
  
• Strong troubleshooting analytical and problem-solving skills.
  
• Good English communication skills and the ability to assist non-technical users.
  
• Ability to work independently manage multiple support requests and prioritize tasks in a remote work environment.
  
• Reliable internet connection and a suitable work setup for remote support.
  
• Previous experience in IT Support Help Desk Technical Support or a similar role.
  
• Experience using remote desktop or technical support tools.
  
• Basic knowledge of Microsoft Entra ID (Azure AD) Microsoft Intune or user access management.
  
• Familiarity with ticketing systems and help-desk platforms.
  
• Basic understanding of cybersecurity practices and IT security procedures.
  
  

Follow the Black Pearl channel on WhatsApp.