IT Support Specialist

The successful candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services and liaise with IT Helpdesk Specialist to understand end-user’s requests and needs.

The successful candidate will consult with employees, students and instructors to determine hardware, software or system issues and support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed.

The incumbent will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor; escalate issues to appropriate IT section as and when needed. He/ she will identify recurrent IT issues and support in the enhancement of IT services.