INFORMATION SYSTEMS SPECIALIST
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Job Summary
Information Systems Specialist
Location: DWC Freezone Jebel Ali Dubai
Requirements: Valid Driving License is mandatory
About the Role
We are looking for a hands-on Information Systems Specialist to join our team in this role you will provide Tier 1 & Tier 2 IT support to office and warehouse employees maintain hardware and network systems and ensure seamless operational continuity.
Key Responsibilities
- User Support: Provide prompt helpdesk and on-site support for ticketing incidents basic software/hardware issues and self-service training.
- Infrastructure & Hardware: Install maintain and troubleshoot PCs laptops servers (Windows/Unix) printers and network infrastructure (LAN WAN Wi-Fi).
- Warehouse Tech Support: Support warehouse devices including handheld scanners tablets and automation systems.
- System Operations: Perform daily system and backup checks manage Disaster Recovery & High Availability plans and monitor uptime and resource usage.
- Security & Admin: Enforce cybersecurity and access controls manage IT budgets procurement and maintain vendor relationships.
Qualifications & Skills
- Education/Experience: Bachelors degree in IT/CS or 23 years of hands-on IT support experience.
- Technical Skills: Solid knowledge of network topologies LAN IP standards and Windows/Unix environments.
- Soft Skills: Strong problem-solving abilities excellent customer service orientation and fluent English communication skills.
- Must Have: Valid Driving License.
