INFORMATION SYSTEMS SPECIALIST

Information Systems Specialist

Location: DWC Freezone Jebel Ali Dubai

Requirements: Valid Driving License is mandatory

We are looking for a hands-on Information Systems Specialist to join our team in this role you will provide Tier 1 & Tier 2 IT support to office and warehouse employees maintain hardware and network systems and ensure seamless operational continuity.

• User Support: Provide prompt helpdesk and on-site support for ticketing incidents basic software/hardware issues and self-service training.
• Infrastructure & Hardware: Install maintain and troubleshoot PCs laptops servers (Windows/Unix) printers and network infrastructure (LAN WAN Wi-Fi).
• Warehouse Tech Support: Support warehouse devices including handheld scanners tablets and automation systems.
• System Operations: Perform daily system and backup checks manage Disaster Recovery & High Availability plans and monitor uptime and resource usage.
• Security & Admin: Enforce cybersecurity and access controls manage IT budgets procurement and maintain vendor relationships.

• Education/Experience: Bachelors degree in IT/CS or 23 years of hands-on IT support experience.
• Technical Skills: Solid knowledge of network topologies LAN IP standards and Windows/Unix environments.
• Soft Skills: Strong problem-solving abilities excellent customer service orientation and fluent English communication skills.
• Must Have: Valid Driving License.