In Room Dining Server

We invite you to join the world of luxury hospitality at Raffles Dubai as our new In Room Dining Server to work together with the support of colleagues and superiors to create a luxurious and professional F&B experience for our guests. To remain motivated efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders. This position reports to Supervisor/ Outlets Manager.

KEY ROLES & RESPONSIBILITIES

• Uphold Raffles grooming discipline punctuality and professional conduct standards at all times.
• Consistently apply LQA and Outlet service standards while maintaining operational efficiency and delivering Service Excellence.
• Maintain comprehensive knowledge of the menu ingredients preparation methods beverages allergens and dietary requirements to provide accurate information and personalized recommendations.
• Address guests by name whenever appropriate and recognize VIP and repeat guests respecting their preferences and ensuring relevant information is communicated to the Outlet Leader/Manager and accurately updated in Opera where required.
• Conduct guest satisfaction checks respond professionally to feedback and promptly report complaints incidents and operational challenges to Outlet Leadership in line with escalation procedures.
• Maintain knowledge of all hotel outlets facilities and services to assist guests effectively. 
• Answer IRD calls promptly and professionally in the absence of the Order Taker following established telephone etiquette and greeting standards.
• Accurately record and confirm guest orders clarify special requests and communicate dietary requirements to the kitchen.
• Recommend suitable dishes beverages and accompaniments to enhance the guest experience and support revenue targets.
• Prepare and deliver orders using appropriate trays and trolleys ensuring correct setup order accuracy food quality temperature and presentation in accordance with Raffles standards.
• Deliver orders within established service timelines observing guest privacy discretion and room-entry protocols.
• Present orders professionally in the guest room explain the setup where appropriate and confirm guest satisfaction.
• Follow established procedures for order clearance tray and trolley collection and the timely removal of used equipment from guest rooms and corridors.
• Manage special requests and service delays promptly keeping guests and relevant team members informed and escalating unresolved concerns when necessary.
• Coordinate effectively with Culinary Front Office Housekeeping Stewarding Engineering and other relevant departments to ensure seamless IRD operations.
• Complete all opening closing and side duties ensuring required checklists are accurately completed.
• Maintain knowledge of coffee tea cocktails and other menu beverages ensuring correct preparation and presentation where applicable to the role.
• Maintain clean organized and hygienic workstations pantries service equipment trays and trolleys following established hygiene procedures and a clean-as-you-go philosophy.
• Liaise with Housekeeping Stewarding and Engineering to address cleanliness maintenance and equipment-related concerns.
• Participate in monthly equipment inventories promptly report discrepancies and minimize waste breakages and equipment mishandling.
• Complete departmental paperwork logs and reports accurately and within established deadlines.
• Handle cash billing and financial transactions accurately maintaining integrity and compliance with established procedures. 
• Support colleagues across the Outlet and assist other Food & Beverage operations during peak periods as required.
• Maintain effective team communication through professional verbal interaction and approved internal communication platforms.
• Attend all mandatory training sessions and actively pursue continuous learning and professional development.
• Perform any additional duties assigned by the Outlet Leader or Hotel Management.

Qualifications :

What will you bring to this role 

PERSONAL ATTRIBUTES

• Positive energetic and guest-focused personality.
• Impeccable grooming and professional presentation at all times.
• Strong work ethic with flexibility and willingness to support operational needs.
• Excellent interpersonal and communication skills.
• Friendly respectful and collaborative approach toward colleagues and leaders.
• Consistent use of professional verbal and non-verbal communication. 
• Embrace the Raffles brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected 

QUALIFICATIONS

• Hospitality Studies is preferable
• Strong reading writing and oral proficiency in the English language
• A second foreign language is a plus

 EXPERIENCE

• Minimum of 2 years experience within Food & Beverage.
• Experience in 5* luxury hospitality or equivalent understanding of the job role.

Additional Information :

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. 

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Remote Work :

No

Employment Type :

Full-time