House Keeping Supervisor

Core Responsibilities:  Supports in delivering the store annual sales targets  Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service  Conducts store operations audits to ensure compliance with the required store standard operating policies  Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.  Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers  Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy  Ensures promotions and pricing are accurate and in tune with company standards and policies.  Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections  Submits daily invoices and sales recap to Finance  Executes store operations including cash handling, inventory taking and record keeping in line with company’s standard operating procedures  Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products  Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies  Ensures interior and exterior of the store are clean and maintained to company and brand standards  Directs the team to follow standard operating procedures and store appearance standards  Carries out the duties of a cashier (as required) People Management: