Hostess

The hostess is responsible for greeting customers as they arrive and as they leave while ensuring they had an excellent dining experience. Key Accountabilities • Schedules dining reservations and arranges parties or special services for diners and inform the manager for him to coordinate the needed preparations. • Greet arriving customers with a friendly and welcoming approach, seat them and provide menus as they wait for the waiter/waitress to serve them. • Provide support in inspecting the serving stations in the dining area to ensure neatness and cleanliness. • Direct and instruct waiters/waitresses on customer needs to ensure customers receive fast and quality service from the moment they arrive. • Prepare the workstation, maintain an organized reservation book and always make sure the menus are wiped down, free of spots or stains, and complete. Qualifications, Experience, Knowledge • High School Degree • One year of experience in a similar role • Fluency in English Competencies • Change and Adaptability • Commercial Understanding • Communication Skills • Cultural Awareness • Customer Focus