Head Bellman

• Supervision and Leadership:
• Oversee and lead the bell staff providing guidance and training as needed.
• Assign duties and responsibilities to bellmen porters and other staff within the department.
• Guest Services:
• Ensure excellent customer service by personally assisting guests with luggage transportation and other requests.
• Provide information about the hotels facilities services and local attractions.
• Luggage Handling:
• Supervise the handling of guests luggage ensuring it is transported safely and efficiently.
• Train staff on proper luggage handling techniques and customer service etiquette.
• Transportation Coordination:
• Coordinate transportation services such as arranging taxis or handling the hotels shuttle service.
• Ensure a smooth and efficient process for loading and unloading luggage from transportation vehicles.
• Valet Services:
• Oversee valet parking services if applicable managing the flow of vehicles and ensuring the safety of guests vehicles.
• Communication:
• Maintain effective communication with other hotel departments such as front desk concierge and housekeeping to ensure seamless guest experiences.
• Training and Development:
• Conduct regular training sessions for bell staff on customer service standards safety procedures and other relevant topics.
• Monitor staff performance and provide feedback for improvement.
• Problem Resolution:
• Address guest concerns or issues promptly and professionally seeking solutions to ensure guest satisfaction.
• Equipment Maintenance:
• Ensure that equipment such as luggage carts and transportation vehicles are wellmaintained and in good working condition.
• Safety and Security:
• Implement and enforce safety and security protocols for luggage handling and transportation services.

Remote Work :

No