Guest Service Manager
Posted on :
11-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2609305
- Attend Daily Briefings
- Organize & Lead the Concierge Team, Valet Parking, Bellman and Drivers to ensure Service Excellence
- Ensure Team Members have current Knowledge of Hotel Products, Services and Good Knowledge of local areas.
- Monitor the QMS reports for Bellman Effectiveness
- Close all Glitches which is related to Concierge Department
- Maintain good communication & working relationships with all Hotel areas
- Cross checking if extra valets are ordered for events and weddings
- Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worships, and other services
- Keep accurate records of all arrangements made
- Answer all questions concerning directions to hotel facilities, meeting rooms, or events within the hotel
- Maintain current information and materials regarding the hotel facilities and services, and local restaurants and attractions
- Monitor guests deliveries, messages and guests belongings ensuring they are sent in a timely manner
- Maintain a thorough knowledge of the city and all its attractions
Employment Type
Full Time
Department / Functional Area
Key Skills
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