Guest Service Associate
Posted on :
10-03-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2608862
- Ensure the establishment and execution of all departmental goals.
- Efficiently manage all Guest Experiences operational areas.
- Facilitate efficient, convenient and secure entry process to the waterpark.
- Support the arrival and departure process for the park.
- Ensure to provide the best possible service to the guest.
- Provide pricing, promotions, shows, rides & attractions information and suggestions to guests.
- Sell tickets and other products via point of sale (POS) system.
- Efficiently manage and maintain queue lines.
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass.
- Ensure that all departmental daily checklists and forms are being consistently completed. Any follow up action related to it its initiated and all records are filed accordingly.
- Follow all the Guest Experience department polices, standard operating procedures, performance standards, safety and evacuation procedures.
- Handle any guest complaints courteously and fairly, provide appropriate service recovery as needed and address to appropriate colleagues or department.
- Facilitate ticket, cabana, towel, locker sales and rentals.
- Collect payments, make change by accepting cash, vouchers, credit card and listed foreign currency.
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control.
- Maintain knowledge and awareness of ongoing promotions.
- Maintain awareness and adherence to the company’s cash handling policies and procedures.
- Consistently upsell, cross-sell and promote products, activities and services to generate additional revenue.
- Receive and record guests feedback, complaints and enquiries.
- Provide and take responsibility for the professional delivery of all information via telephone and in person.
- Conduct site tours as required.
- Manage lost & found counter according to company’s lost and found policy.
- Work outdoor, in extreme temperatures, wet, humid or windy environment caused by weather conditions.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
