Employer Active
As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: • Assist Guest Relations Manager with the daily operations of the department
• Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
• Manage special room assignments and suite occuppancies
• Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
• Ensure all VIP room standards are met and amenities are in place before arrival
• Supervise the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Maintain inventory of Guest amenities
• Demonstrate current knowledge of all hotel products and services
Full Time