Guest Relations Officer
Posted on :
16-01-2023
Employer Active
1 Vacancy
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Job Description
- Under the general direction of the Front Office Manager and within the limits of the established InterContinental Hotels Group and local policies and procedures, responsible to liaise between operational departments to ensure that guest preferences are met and exceeded.
- Responsible for all activities relevant to the Front Office department such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction to current and future VIPs.
- Addressing and escalating customer complaints
- Providing information about facilities, programs and other services|
- Present in the lobby, ensures each and every guest is greeted with a smile.
- Welcome and hospitality to all guests passing through the lobby
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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