Guest Relation Super....
Guest Relation Supervisor
Posted on :
25-01-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 1880780
- Greeting clients.Greeting guests as they arrive makes a great first impression and helps them feel more at home.
- Coordinating check-ins and check-outs.Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and oversee front desk financial transactions.
- Informing guests about hotel amenities: This includes pool, spa, and other amenities like breakfast and dining options.
- Recommending off-site amenities.These amenities may include tourist areas and dining and shopping establishments.
- Overseeing employees: This includes front desk, receptionists, and concierges.
- Room preparation.Guest relations managers ensure rooms are ready for guests before their arrival and check-in.
- Handling complaints: Things don’t always run smoothly, so it’s a guest relations manager’s job to handle and resolve complaints and then follow up to make sure everything’s back on track.
- Taking care of guests with special needs.This includes disabled guests, the elderly, children, and VIPs.
- Communication.Guest relations managers are responsible for maintaining open lines of communication between staff and guests.
- Management.This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.
- Fielding feedback.This includes reviewing guest feedback, whether at the hotel or o
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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