Guest Relation Agent Residences

We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our luxury residential team at SO/ Uptown Dubai this role you will deliver exceptional personalized service to residents homeowners and their guests ensuring a seamless and memorable luxury living experience while maintaining the highest standards of hospitality and professionalism.

Key Responsibilities

• Warmly welcome residents homeowners and visitors providing personalized assistance and exceptional service.

• Build strong relationships with residents anticipating their needs and preferences.

• Maintain the cleanliness presentation and luxury ambiance of the residential lobby and common areas.

• Handle resident inquiries requests and complaints professionally ensuring prompt resolution.

• Coordinate with Concierge Housekeeping Engineering and Security to ensure seamless service delivery.

• Assist with resident move-ins move-outs transportation and lifestyle arrangements.

• Conduct courtesy calls collect resident feedback and support resident engagement activities.

• Maintain accurate records of resident preferences requests and follow-ups.

• Uphold SO/ brand standards professional grooming confidentiality and service excellence.

Qualifications :

• Previous experience in Guest Relations Concierge or luxury hospitality preferred.

• Excellent communication interpersonal and problem-solving skills.

• Strong attention to detail and a passion for personalized service.

• Professional appearance positive attitude and flexibility to work shifts.

• Fluency in English; additional languages are an advantage.

**Preferred Qualifications**

• Fluency in English is mandatory. Proficiency in Russian is highly desirable and will be given preference. Additional languages are an advantage.

• Previous experience in a luxury hotel branded residences or high-end hospitality environment.

• Familiarity with VIP guest management protocols and personalized luxury service standards.

• Certification in hospitality or customer service excellence is an advantage.

• Excellent communication interpersonal and problem-solving skills.

• Strong teamwork and collaboration skills.

• Professional appearance attention to detail and a passion for exceptional service.

• Flexibility to work shifts weekends and public holidays as required.

Remote Work :

No

Employment Type :

Full-time