Field Operations Technician | Dubai, UAE

About Moove

Moove is building the worlds largest fleet and best-in-class technologies to power mobility platforms. Our flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue-based financing model enabling underserved mobility entrepreneurs to thrive.
Our global growth has been fuelled by our partnership with Uber and backed by leading investors and lenders including Uber Mubadala BlackRock and many others. Today Moove operates the worlds largest manned & autonomous ride-hail fleet with 38k vehicles across 29 cities 13 countries and 6 continents enabled by 2.1k employees Moove continues to expand through strategic partnerships with industry leaders like Uber. Were transforming mobility to be safer more efficient and accessible to all while creating economic opportunities and supporting skills development in the mobility sector.

About the Role

As Field Operations Technician you are responsible for on road vehicle response and fleet continuity. When a vehicle needs physical intervention whether due to a breakdown an incident or a repositioning requirement you attend assess and act. You are the direct link between the remote operations team and the vehicle on the ground.

This is a hands-on field role operating within the fleet operations function. You will respond to live incidents reposition vehicles across operational zones support recovery when a vehicle cannot return to depot under its own operation and coordinate with the remote and depot teams to ensure clean handovers and accurate reporting. You will work on rotating shifts across a 24/7 operation.

What Youll be Doing
On-Road Vehicle Intervention

• Respond to live vehicle incidents breakdowns and situations requiring physical intervention on public and private roads

• Assess the situation on arrival take the appropriate action and communicate clearly with the remote operations team throughout

• Safely operate and drive vehicles on public and private roads for deployment repositioning and service needs

• Ensure every intervention is resolved to the required standard before returning the vehicle to service or coordinating handover to the depot team

Field Operations and Fleet Support

• Reposition vehicles across operational zones as directed by the operations team to maintain fleet availability

• Support vehicle recovery when a vehicle cannot return to the depot under its own operation

• Respond to operational requirements as they arise across your shift prioritising safety and minimal downtime at all times

• Coordinate with depot operations remote operators and the Fleet Operations Manager to ensure seamless handovers and accurate status updates

Safety Compliance and Reporting

• Uphold Moove AV safety standards in every field task inside and outside vehicles

• Complete field reports incident logs and documentation accurately and promptly after each response

• Follow established SOPs for every intervention type and escalate anything that falls outside standard procedures

• Maintain your own vehicle equipment and readiness to the standard required for rapid deployment at any point in your shift

Shift and Team Contribution

• Work a rotating shift schedule covering morning evening and overnight windows six days on and one day off

• Remain reachable and deployable throughout your shift managing your position and availability in line with operational demand

• Adapt to schedule and task changes based on live operational needs and maintain the same response standard regardless of conditions

What You will need for this position

Valid UAE driving licence with a minimum of three years of driving experience and a good driving record.

• Good understanding of UAE road regulations traffic rules and RTA requirements

• Comfortable and confident operating vehicles under varying conditions

• Able to assess situations quickly make clear decisions under pressure and act without requiring instruction.

• Technically comfortable with modern apps digital systems and communication platforms.

• Strong time management and reliability

• Able to work outdoors across varying weather conditions for extended periods

• Fluent in English

• Prior experience in field operations logistics emergency response or a similar hands-on operational role is an advantage

• High school diploma or equivalent required

What Does Success Look Like

• Vehicles are returned to service quickly and to the required standard after every intervention

• Your field reports are accurate complete and submitted without delay

• There are zero safety or compliance gaps on your watch

• The operations team knows exactly where you are what you are doing and can rely on your response.

• Downtime caused by on-road incidents is minimised.
  
  Who Youll Be Working with:

Directly reporting to our Fleet Operations Manager and closely working with our Operations Team.

About the team

Our team is collaborative positive curious and engaged. We think fast work smart laugh often and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations falsifications or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender race sexual orientation marital status religion political affiliation or any other protected characteristic.