E-Commerce Assistant

We are looking for an E-Commerce Assistant to support the day-to-day management and growth of our e-commerce websites and marketplace channels. The role will have a strong focus on e-commerce operations digital marketing SEO website management and marketplace growth.

The ideal candidate is digitally savvy organized detail-oriented analytical and interested in learning how different areas of e-commerce work together to drive online sales.

You will work closely with the e-commerce and marketing teams to manage product listings online orders inventory promotions marketplaces and website updates across multiple platforms.

• Assist with the day-to-day management of e-commerce websites and online marketplaces.

• Manage and update product listings descriptions prices images specifications and inventory.

• Ensure product information is accurate complete and optimized for customers and search engines.

• Monitor online orders and coordinate with relevant teams for fulfilment and delivery.

• Identify and resolve product order payment or website-related issues.

• Monitor product availability and highlight low-stock or out-of-stock products.

• Support new product launches and product onboarding.

• Assist with managing platforms such as Amazon Noon and other online marketplaces.

• Upload and maintain product listings SKUs pricing promotions and product content.

• Monitor marketplace performance listing status suppressed listings account notifications and product availability.

• Support marketplace advertising promotions and campaign activities.

• Help maintain strong marketplace performance and resolve marketplace-related issues.

• Assist with the daily management and maintenance of Shopify and other e-commerce websites.

• Create and update product pages collections landing pages promotional pages menus banners and website content.

• Make basic website changes using HTML CSS and Liquid where required.

• Assist with minor front-end adjustments formatting layout changes and troubleshooting.

• Check websites regularly for broken links incorrect pricing content errors technical issues and poor user experience.

• Assist with website optimization merchandising navigation and conversion improvements.

• Coordinate with developers or external agencies when more advanced technical support is required.

• Assist with setting up online promotions discount codes campaigns and sales.

• Support email marketing social media and digital marketing activities when required.

• Coordinate with the marketing/design team for banners product creatives and promotional content.

• Help monitor campaign performance and prepare basic reports.

• Maintain regular e-commerce marketing and sales reports.

• Track key metrics including revenue orders conversion rate traffic ROAS average order value and product performance.

• Analyze sales and marketing data to identify trends and opportunities.

• Assist in evaluating the performance of products campaigns channels and promotions.

• Maintain accurate trackers and dashboards using Excel / Google Sheets.

• Coordinate with warehouse logistics customer service sales marketing and creative teams.

• Assist with product launches campaigns website updates and promotional activities.

• Support continuous improvements to the online customer journey and shopping experience.

• Take ownership of assigned e-commerce and digital marketing tasks and ensure they are completed on time.

• Bachelors degree or diploma in E-Commerce Digital Marketing Marketing Business Computer Science or a related field.

• 13 years of experience in e-commerce digital marketing SEO website management or a related role is preferred.

• Strong interest in e-commerce digital marketing SEO and online business growth.

• Good understanding of Shopify or other e-commerce platforms.

• Basic knowledge of HTML and CSS is required; knowledge of Liquid or JavaScript is an advantage.

• Basic understanding of SEO and keyword research.

• Familiarity with Google Analytics Google Search Console Google Ads or Meta Ads is an advantage.

• Knowledge of Amazon Seller/Vendor Central and Noon is a plus.

• Strong knowledge of Microsoft Excel / Google Sheets.

• Strong analytical and problem-solving skills.

• Excellent attention to detail.

• Good written and verbal communication skills.

• Strong organisational and time-management skills.

• Ability to multitask and manage multiple priorities.

• Proactive attitude with a willingness to learn and take ownership.

• Experience with SEO tools such as SEMrush Ahrefs or similar platforms.

• Experience with Google Search Console and Google Analytics.

• Experience managing Google Ads or Meta Ads.

• Shopify experience including Liquid HTML and CSS.

• Experience with email marketing platforms such as Klaviyo Drip Mailchimp or similar.

• Basic knowledge of conversion rate optimization (CRO).

• Experience creating or managing SEO content and blogs.

• Experience with Amazon and Noon.

• Familiarity with AI tools and digital productivity tools.

• Experience in fitness health nutrition supplements or consumer products industry.

We are looking for someone who is hands-on curious analytical and eager to learn. The ideal candidate should not only be comfortable managing day-to-day e-commerce tasks but should also be interested in understanding why products sell how customers find them and how digital marketing and SEO can increase revenue.

This role provides practical exposure to Shopify marketplaces SEO digital marketing paid advertising analytics website management basic coding product management and online sales with opportunities to grow within the e-commerce team.