Duty Manager

• Be responsible for the reception desk and processing of daily reports • Ensure the accounts are correct and admin processes run smoothly. • Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests • Communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant / needed information. • Awareness of room status and also the competitors status. • Optimises the occupancy rate and average room rate. • Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices