Customer Support
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Job Summary
About the Role
PrimeBox is a fast-growing self-storage and logistics company in Dubai. We offer self-storage units moving & packing and business fulfilment services. As we scale were looking for a hands-on Customer Support Specialist to manage incoming inquiries convert leads into customers and support clients throughout the full service and payment process.
Key Responsibilities
Manage incoming customer inquiries via WhatsApp and phone.
Consult customers on storage solutions pricing and available options.
Process bookings maintain customer information and update CRM records.
Coordinate pickups transportation and warehouse arrangements.
Support customers throughout the storage process.
Follow up on customer payments and outstanding balances.
Requirements
2 years of experience in customer support sales or a similar customer-facing role.
Excellent communication and customer service skills.
Strong organizational and multitasking abilities.
Customer-oriented and proactive approach.
Experience with CRM systems.
Excellent English communication skills.
UAE experience is a plus.
