Customer Service Executive

We are hiring an experienced Customer Success Executive for our client in Dubai to manage customer onboarding drive product adoption and ensure excellent customer satisfaction.

Key Responsibilities:

• Manage the end-to-end customer onboarding journey.
• Follow up on customer compliance and registration requirements.
• Coordinate activation milestones and ensure smooth implementation.
• Monitor customer engagement product adoption and satisfaction.
• Proactively address customer concerns and coordinate resolutions.
• Conduct customer awareness and product training sessions.
• Support customer renewals and identify upselling opportunities.

Key Requirements:

• 35 years of experience in Customer Success Account Management or Client Relationship Management.
• Experience in SaaS Cloud Tax Technology ERP or IT Services preferred.
• Strong customer relationship management and communication skills.
• Excellent presentation and customer training abilities.
• Working knowledge of CRM systems.
• Strong analytical problem-solving and stakeholder coordination skills.

Candidates with experience in customer onboarding SaaS product adoption and client relationship management are encouraged to apply.