Customer Service Coordinator

As part of your role, your additional responsibilities will include the following: • Providing outstanding customer service to improve customer satisfaction and relationships as well as interacting with customers, providing information to inquiries relating to the services of QR Cargo. • Resolving customer complaints via phone and email in a timely and appropriate manner. • Accurately tracking customer queries using Qatar Airways Cargo tools to facilitate reporting and identification of common inquiries, maintaining an accurate database of customer queries with actionable data output. • Handle irregularities or discrepancies and ensure the concern departments are involved to resolve the issue • Coordinate with Cargo Operation Team, Outstations and Sales teams in order to respond to queries on shipments and report status back to customer • Work closely with fellow team members and team supervisors on unresolved cases • Identify area for improvements