Customer Service Assistant
Posted on :
19-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2151532
Responsiblity:
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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