Customer Service Agent - QAtar

**Position Purpose** The jobholder will act as liaison, provide program related information, answer to queries and concerns, and carry out administrative duties • *Duties and Responsibilities** - Liaise with pharmacies and patients - Co-payments reimburse solution administration - Work closely with the Program Manager to secure patient file approval - Ensure that current patients receive their medications quickly and efficiently - Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance - Maintain and update electronic Program files, including patient and quality assurance data. - Conduct administrative duties for the office - Manage the inbound and outbound calls and responding to patient inquiries and concerns - Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data - Providing patient with the organization and program related information - Additional duties as required