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Customer Experience AgentAssociate

Maersk

Job Location:

Dubai - UAE

Monthly Salary: Not provided by the employer

Posted: 6 August 2026 (1 hour ago)

Application Deadline: 4 November 2026

Vacancies: 1 Vacancy

Job Summary

The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation coordination and closure of shipment files

Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting

Understanding of external factors impacting Customers supply Chain &understand their sense of urgency service needs drivers and desires.

Ability to align with customer expectations upfront & to be able torespond with suggested solutions

Be the primary point of contact for own customers and ensure smoothexecution of the end-to-end shipment lifecycle including the inland delivery by working closely withthe customer as well as internal stakeholders.

Proactively track shipments and notify customers of relevantdeviations from the transport plan including potential solutions oralternatives.

Onboard customers and build strong and collaborative relationships with willingness to go the extra mile towards the customers & with focus onproviding solutions.

Liaising and preparing transport plan with suppliers

Accountable for :

Day to day customer Relationship

Daily operational execution

Daily EDI updates

SO/PO & file creation in operationel systems

Value to Maersk (efficiency automation and standardisation)

Protecting CSI for third party (non-Maersk) suppliers and partners.

Ensure execution and reporting as per compliance requirements

Critical Competencies

Excellent stakeholder management and communication skills

Very organized proactive anddynamic

Prioritization capabilities

Understanding of the local regulations

Strong execution mindset

Solution oriented

Analytical

Team player

Customer oriented

Cost conscious and optimization

Continuous improvement

This role is only for UAE Nationals with a family book
Were committed to embracing the rich geographical diversity present in the communities where we operate including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment were actively supporting Emiratization initiatives set forth by the UAE government ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position we are currently prioritizing candidates that hold a UAE Family book.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .

Required Experience:

Key Skills

English Speaking
Catering
Marine Biology
Entry Level
Computer Engineering

Apply Now

About Company

Maersk

Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries

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