Customer Engagement Partner (Contingent Worker, Dubai-based)

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

A junior role that offers excellent opportunities for career growth and development as you support Patient Journey Partners (PJPs) in driving strategic initiatives.

By concentrating on healthcares toughest challenges weve been able to make many major breakthroughs improving lives around the world. But theres still work to be done.

The Opportunity

We are seeking a Customer Engagement Partner to join our team.

The Customer Engagement Partner will actively engage with a diversity of internal and external stakeholders and act as an Engagement interface for defined customers as custodian of coremap to all disease area activities and all events locally and internationally.

He/ She will be responsible for providing strategic recommendations based on insights generation with moderate guidance/ supervision leveraging his/her capabilities in commercial/medical customer engagement Market Research i.e.: qualitative and quantitative research with patients caregivers healthcare providers and other stakeholders in the healthcare ecosystem that impact the patient experience.

Your Impact

• Accountable for Medical Information (MI Atlas)

• Support project logistics for all local and international events including payments contracts related submissions and -processes

• Coordinate all technical logistics and serve as the Single Point of Contact (SPOC) for local and international events including material preparation and approvals invitations customer communications and updates agenda finalization and agency briefings in coordination with the owner

• Engage with specified customers and channel product messages as requested either digitally or face-to-face

• Support the design and execution of primary and secondary market research synthesizing results into actionable recommendations

• Collaborate closely with Patient Journey Partners and Healthcare Systems Partners to identify potential affordability roadblocks for our medications within UAE ecosystems

• Support the Patient Support Lead in the design and implementation of adequate Patient Assistance Programs (PAPs) aligned with internal and global strategies

• Work closely with Patient Journey Partners and Healthcare Systems Partners to identify patient solutions that will enhance the patient journey

Who you are

• You have 1 - 3 years of experience in the pharmaceutical industry

• You are familiar with the UAE healthcare environment and systems along with a strong scientific medical background

• You possess experience working in cross-functional teams and have established a solid knowledge base and skill set in managing both local and international congresses

• You have the ability to manage related processes effectively and demonstrate expertise in stakeholder management. Additionally you have proficiency in understanding the market landscape and surfacing insights across multiple primary data sources. Your experience includes forecasting utilizing patient-flow methods statistical methods and analysis.

• You have good decision-making capacity and project management skills allowing you to navigate complex challenges effectively while maintaining a high sense of ownership and accountability

• You exhibit a proactive and collaborative mindset are open to feedback and work respectfully with others to build trust and transparency.

• You communicate clearly with an ability to translate complex data into valuable insights and effectively conveying ideas to ecosystem stakeholders through active listening and observation

• You demonstrate resilience and composure under pressure with a willingness to step outside your comfort zone and engage in conflict management while acting as a thought partner and strategic advisor in addressing complex problems.

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.