Crew Support Officer

Job Description:

Responsible for supporting the Line Manager in managing all third-party service providers including Ground Handling Agents in an efficient and effective manner in compliance with GCAA regulations as well as company policies and procedures. The primary objective is to ensure cost control of direct operating expenses through strategic and cost-effective management practices.

Responsibilities:

• Coordinate with Line Manager & Section Head during the Planning of a flight
• Assist in contract & pricing negotiation for all ground handling agents & Fixed based operators (FBOs)
• Assist in Identifying and coordinating with FBOs / Ground Handling Agents and Airport Authorities.
• Assist in updating AIMS with the Agent database.
• Assist Maintenance & Logistics team for all AOG related support and coordination.
• Assist Line Manager on communications with GH agents for updated prices.
• Coordinate with Finance on Invoice related queries.
• Assist Line Manager with Follow up on Safety reports Captains reports and Cabin Crew Voyage Reports.
• Identify acceptance of Dangerous Goods that meet IATA -DGR in coordination with Post Holders
• Assist GOL Manager & Section Head to resolve any issues during the flights at outstation.
• Assist Line Manager in updating all vendors for any diversions delays and change in schedule or cancellations of a flight.
• Assist Line Manager On-time Performance (OTP) related data collection related to all outstation departures.
• Pricing comparison reports for every airport ground handling & signing of Service Level Agreements (SLA) in coordination with the Post Holder ground operations and Outstation Logistics manager.

• Minimum of 5 years experience in the aviation and air transport sectors across airport operations.
• Academic / Preferably holds Diploma in Aviation or Business Administration (Preferred educated to a University Degree)
• IATA Diploma in Aviation Ground Handling will be an added advantage
• Knowledge of Dangerous Goods
• Advance Knowledge in in ground Operated related Functions
• Knowledge of Royal Jet fleet and capacities and Operational restrictions. Strong planning organizing computer and integration skills
• Strong knowledge in the development and implementation of policies & procedures Strong organizational commitment
• Excellent command in English Language
• Computer skills is a must word excel outlook