Chief Concierge (6 Months Mission)

Oversees and directs all aspects of Concierge and Bell service operations continually striving to deliver the highest quality of service to guests whilst adhering to all legal rules regulations and guidelines of the hotel.

KEY ROLES & RESPONSIBILITIES

• Supervises and directs Concierge Bell Desk activities and Bell Staff as well as Doormen Valet Parking and airport transportation requirements
• Responsible for sorting and distributing guests and administrative mail
• Provides information pertaining to all hotel services local places of interests restaurants doctors sightseeing tours and any other information likely to be of the interest to guests
• Recommends first and foremost the hotels own Food and Beverage outlets before outside restaurants with full knowledge of the outlets (e.g. cuisine operating times etc.)
• Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean
• Coordinates the paging of guests in the lobby and Food & Beverage outlets
• Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times
• Prepares efficient work and vacation schedule for Concierge Doorman and Bell Services taking into consideration project occupancy and forecasts and large group movements
• Ensures that all Concierge Doormen Valet and Bell staff are neat clean and punctual at all times and that they perform the task assigned to them promptly and efficiently 
• Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms
• Works with Director of Rooms in preparing the departments budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget

Qualifications :

• Degree from School for Tourism & Hotel Management
• Clefs Dor members
• Minimum five years experience as a Concierge or in a related position
• Good English language verbal communication skills 
• Strong leadership and teamwork skills
• Solid interpersonal skills; able to ascertain and effectively address guest/employee needs
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment
• Ability to work with constant interruptions with a high degree of professionalism
• Ability to prioritize and organize work assignments; delegate work
• Ability to direct performance of staff and follow up with corrections where needed

Remote Work :

No

Employment Type :

Full-time