Captain Support Coordinator

Responsibilities:

• Assessing the service needs of clients and linking them to the appropriate resources and providers.
• Facilitating programs and services, job training, and transportation.
• Developing a resource directory of local social service agencies and providers for easy access.
• Assisting clients with applications for benefits and entitlement programs and assisting clients to live independently in their own homes.
• Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.
• Scheduling appointments for clients, answering phones and tracking clients' service records.
• Monitoring the services being provided and staying up to date on any services being introduced or discontinued.
• Evaluating the quality of all services and identifying areas that need improvements.
• Following up with clients regularly to assess and ensure their satisfaction.
• Responding to complaints and resolving issues or matching clients with better services.