Associate Operations Manager
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Job Summary
Associate Operations Manager
Job ID: #CEOR-2026-AOM19
About the Role (Your Impact)
As an Associate Operations Manager within the Citizen EOR framework you are the engine room of the 15-minute delivery promise. Working for a high-growth Q-Commerce startup recently launched in the UAE you will oversee the daily heartbeat of dark stores and fulfillment hubs. This isnt just logistics; its high-speed orchestration. You will balance supply and demand manage fleet performance and implement tech-driven workflows to ensure we remain the fastest and most reliable service in the GCC.
Responsibilities
Operational Excellence: Monitor and optimize Key Performance Indicators (KPIs) including Picking Time Delivery Time and Order Accuracy.
Fleet & Hub Management: Coordinate with dispatch teams to manage rider capacity and ensure dark stores are operating at peak efficiency.
Tech Integration: Utilize real-time dashboards and internal logistics software to identify bottlenecks and deploy instant solutions.
Compliance & Safety: Ensure all hub operations and rider protocols strictly adhere to local UAE/GCC labor laws and health and safety regulations.
Resource Planning: Work with the Citizen EOR and HR Technology team to manage staffing levels and shift rotations for frontline personnel.
Qualifications
Education: Bachelors degree in Business Supply Chain Management Engineering or Computer Science.
Experience: 3 years in operations logistics or warehouse managementideally within Q-Commerce Food Tech or E-commerce.
Technical Savvy: Proficiency in Excel (Data Analysis) SQL (basic) and experience navigating Warehouse Management Systems (WMS).
Leadership: Ability to lead diverse fast-moving teams under pressure in a 24/7 operational environment.
Nice to Have
Experience in Dark Store setup and launch phases.
Multilingual Fluency: Proficiency in English is required; however candidates with professional working knowledge of Arabic Filipino Hindi Urdu or Bengali will be given strong priority to better serve our diverse regional landscape.
A passion for the Quick Commerce (Q-commerce) ecosystem.
Compensation and Benefit Package
Tax-Free Salary: Competitive base salary (AEDper month based on experience).
Incentive Plan: Monthly and quarterly performance-based commission structure.
Standard GCC Benefits: Comprehensive health insurance annual airfare allowance to your home country and end-of-service gratuity.
Work-Life Balance: Reduced working hours during Ramadan (as per UAE Labour Law 2026) and hybrid work flexibility.
Relocation Support
For visionaries currently based outside the UAE Citizen EOR provides end-to-end relocation immigration and visa support. We handle the paperwork housing search assistance and flight booking to ensure a smooth and stress-free transition to Dubai.
How to Apply
You have two convenient ways to submit your application:
Option 1: Email Submission
Send your updated CV directly to our recruitment team.
Option 2: LinkedIn Quick Apply
If you prefer to use your professional profile you can utilize our Quick Apply feature directly on LinkedIn. Search for the Citizen EOR company page to find the live job posting and hit the Apply button to submit your credentials instantly.
Information collected and processed as part of your Citizen Careers profile and any job applications you choose to submit is subject to Citizens Applicant and Candidate Privacy Policy.
Citizen EOR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race religion gender age or disability.
To ensure a smooth compliant and uninterrupted immigration process after a final job offer is issued Citizen requires a refundable holding amount (escrow deposit) from selected candidates. To know more about it please read Contingency / Holding Deposit Policy (Escrow Deposit)
Notice to Recruitment Agencies & Search Firms: Citizen EOR does not accept unsolicited resumes from recruitment agencies headhunters or third-party firms. Please refrain from forwarding CVs or candidate profiles to our jobs alias Citizen EOR employees or any of our physical office locations. Any unsolicited resumes sent to us will be considered the sole property of Citizen EOR and HR Technology.
Citizen EOR (by Citizen HR and EOR) is a premier Employer of Record and HR technology partner dedicated to simplifying global expansion. We bridge the gap between world-class talent and the Middle Easts most ambitious projects.
Required Experience:
Manager
