Admin Assistant

The scope of service covers the below services:

- IT Deskside Support Service (Level 1 & Level 2 Support) for the site locations.

- Under the guidance of Executive/VIP support for senior leadership team

- IMAC (installs, moves, adds & changes) for desktop/laptop for users

- Incident resolution and service request fulfilment Virtual/remote Support

- Hardware break-fix support for desktops, laptops, printers and scanners

- As per the standard procedures provided to the Supplier, build and configure laptops, desktops and mobile devices both locally & remotely, including applications support

- Shall leverage the ITSM/tools/knowledge management portal/queue management/dial-in access/remote access for cross country etc

- Providing with status reports on work in progress.

- On-site IT Deskside Support Service during local business hours:

Outside Regular Operating Hours: Occasionally, IT Deskside Support resources may be requested to provide support outside Regular Hours for high-priority cases, emergencies or project services when needed.

- Provide users with advice and guidance on technical incidents and queries

- Induction and on boarding of new users, including workplace Printers user access, softphone UCaas new user setup, and user support.

o Integration of new tools

o Enhancements/improvements/change in support tools

Requirements