Service Sales Engineer

Date Posted:

Country:

Location:

Role Overview:

The role holder is responsible for supporting the service sales operations including estimations preparing maintenance contracts and negotiating contract recovery. The role holder maintains contracts database in the MIS system to ensure effective tracking of the sales pipeline. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Key Responsibilities:

• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making both on a periodic basis and for ad-hoc management requests.

• Follows all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

• Works under the guidance of the Manager Service Sales to prepare the maintenance contracts negotiate and finalize agreements with clients based on established guidelines.

• Prepares estimates and issues quotations for additional repairs up-gradating of units and modernization.

• Liaises with clients to negotiate maintenance contract renewals ensuring all potential client risks are addresses under the renewal terms.

• Ensures critical actions on all contracts including SPL - special contracts are captured to minimize Otis contractual risk.

• Executes sales strategies to recover lost units and actively pursues clients to ensure unit recovery on favorable terms for Otis.

• Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.

• Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.

• Assists the Finance Department with the timely collection of payments based on contracting agreements.

• Maintains and updates the maintenance contracts database in the MIS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.

• Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.

Minimum Qualifications:

• Bachelors degree in Engineering or equivalent

• Masters degree in Business Administration is preferred

• Minimum of 5 years of relevant experience in elevator/escalator sales and marketing in UAE

• Fluent written and spoken English and Arabic essential

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Privacy Policy and Terms:

Click on this link to read the Policy and Terms