Customer Service Adviser (UAE National)
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Job Summary
Job Description:
Customer Service Advisor (UAE National)
Bupa Global PO Box 5209 Dubai United Arab Emirates
Full Time - Permanent
(6 hours per day - 5 days a week)
Hybrid working Office Working once a week
Here youll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. Youll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose helping people live longer healthier happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime around the world whether at home or when studying living travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK) Dublin (Europe) Miami (USA) Dubai (UAE in partnership with OIC) Egypt and Hong Kong (China) as well as regional offices in mainland China Singapore the Dominican Republic Bolivia Panama Guatemala and Ecuador.
ESSENTIAL CRITERIA please only apply if you have the following:
-Must be a UAE National with family book (that can be provided)
-Must hold a University Degree (with certificate that can be provided)
We make health happen
We are looking to add Customer focused representatives to join our telephone based servicing roles join a dedicated customer team within our partner in Dubai.
We service our customer globally around the clock. We askthat you beable to work 6 hourshifts (30 hours a week) between 08:00 17:00 including occasional weekends and public holidays.
Howyoullhelp us make health happen:
Support customers with their enquiries about their policies
Member correspondence either by phone or by writing following appropriate investigation in line with policy
Make changes to memberships according to policies
Reissuing and tracking members documents
Making manual collections from customers credit cards
Deal with billing inquiries.
Raising manual credit notes and invoices when needed
Issue payment receipts for members and group payments
Deal with providers (i.e Brokers) that may have any queries
Take responsibility for ensuring that the system records are accurate and up to date
Ensuring members contact details are up to date
Provide support to other internal Departments to overcome cultural and language barriers.
Coordinate with Service Partners to set medical treatments up
Handlemembers complaints and investigate
What youll need:
Must be a UAE National with family book (that can be provided)
Must hold a University Degree (with certificate that can be provided)
Previous training in a medical environment
Previous experience within Health Insurance experience within the UAE is essential.
Understanding of UAE Health Insurance regulations
Able to demonstrate a focus on excellent customer service within an insurance setting
Experience in working with procedures
Excellent interpersonal communication and influencing skills are required with emphasis on achieving results and successful outcomes.
Must have excellent verbal and writtenEnglish
Be able to work 6 hourshifts between 08:00 17:00 including occasional weekends and public holidays.
Why Bupa
Werea health insurer and provider. With no shareholders our customers are our focus.Our people are alldriven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being bravecaringand responsible in everything we do.
We encourageall ofour people to Be you at Bupawe champion diversity and we understand the importance of our peoplerepresentingthe communities and customers we serve.Thatswhy weespeciallyencourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet theminimumcriteria for the role.Werecommitted to ensuringyouretreated fairly during the recruitment process and offer reasonable adjustments to anyone who maybenefitfrom accommodations to the recruitment process.
Time Type:
Full timeJob Area:
Call CentreLocations:
Dubai - OICRequired Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
