Growth & Patient Engagement Executive

Job Summary:

GluCare Integrated Diabetes Center (metabolic) is hiring a Growth & Patient Engagement Executive to drive revenue growth by converting inbound and outbound leads into booked clinic visits and paid package subscriptions. This role is built for a confident high-energy seller who communicates with clarity handles objections professionally and follows up relentlessly (in a healthy respectful and persistent way). You will engage prospective patients via phone WhatsApp email and CRM workflows guiding them from interest to action while delivering a premium patient experience. Medical or healthcare knowledge is a strong advantage and comfort with digital tools and portals is required to succeed.

Key Responsibilities

Lead Management & Patient Conversion

• Own the full lead journey: respond fast qualify needs build urgency and close for an appointment and/or package.
• Convert inbound inquiries and outbound call lists into confirmed appointments and package enrollments.
• Use consultative selling to match patients with the right services/packages based on their goals symptoms and concerns.
• Drive outcomes through high-volume follow-ups and structured pipelines (calls WhatsApp sequences and emails).

Sales Outreach Objection Handling & Closing

• Proactively contact leads and re-engage cold/aged leads to win them back.
• Communicate GluCares value proposition clearly and confidently (outcomes convenience continuity of care).
• Handle objections professionally (price time uncertainty comparisons) and move prospects toward commitment.
• Demonstrate strong persuasion skills able to sell anything from a pen to a luxury car while staying ethical and patient-centered.
• Present and sell clinic packages/memberships with confidence highlighting benefits inclusions and ROI.
• Identify upsell opportunities (screenings bundles ongoing care programs) aligned with patient needs.
• Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.
• Ensure efficient time slot allocation based on patient needs and doctor availability.
• Hit and exceed monthly targets for appointments show-ups and package sales.

Patient Communication

• Respond promptly and professionally to patient inquiries via phone email and other communication channels.
• Provide accurate information about clinic services appointment availability care protocols and treatment options.
• Educate patients on clinic programs available packages and doctor specializations to enhance their understanding of care options.

Appointment Booking & Attendance Optimization

• Schedule/reschedule appointments efficiently while keeping the sales objective front and center.
• Coordinate with operations/clinical teams to ensure a smooth transition from booking to visit.

CRM Discipline & Sales Reporting

• Maintain accurate pipeline stages notes lead sources and follow-up tasks in the CRM.
• Use portals dashboards and tools to track daily performance and prioritize high-intent leads.

• Maintain accurate and up-to-date patient records within the system ensuring easy access to information.
• Demonstrate technical proficiency with digital tools and software used for appointment booking patient tracking and follow-ups.

Administrative Support

• Maintain up-to-date records in the patient management system ensuring accuracy and completeness.
• Assist in generating and distributing patient-related communications including appointment reminders follow-up notices and service updates.
• Prepare reports on lead conversion booking targets and patient engagement trends.

Key Performance Metrics

• Booking Conversion Rate Percentage of leads converted into confirmed appointments.
• Package Sales Targets Achieving monthly goals for wellness and treatment package enrollments.
• Patient Satisfaction & Retention Ensuring high levels of service that encourage repeat visits.
• CRM & Data Accuracy Maintaining clean organized and up-to-date records in the patient database
• Lead Response Time (Speed-to-Lead): % of leads contacted within defined SLA and average first-response time.
• Lead-to-Appointment Conversion Rate: % of leads converted into confirmed bookings.
• Appointment Show Rate (Attendance): % of booked patients who arrive for their visit.
• Package/Membership Close Rate: % of attended patients (or qualified leads) converted into paid packages
• Monthly Revenue / Package Sales Target Attainment: total packages sold and revenue generated vs target.
• Follow-Up Execution Rate: # of outbound calls/messages completed vs plan; pipeline coverage consistency.
• CRM Hygiene & Accuracy: completeness of records correct stage movement and documented outcomes.

Must-Have

• Proven sales experience in outbound/inbound conversion (healthcare wellness retail telesales or high-volume consultative sales).
• Strong ability to close: objection handling urgency creation negotiation and confident asks.
• Exceptional communication (spoken and written): clear persuasive and professional across phone and WhatsApp.
• Comfortable being assertive and persistent while maintaining respect and patient trust.
• Tech-savvy: able to learn and operate CRM systems booking platforms portals call/WhatsApp workflows and reporting tools.
• Highly organized with strong follow-throughcan manage a pipeline priorities and daily targets.

Advantage/Preferred

• Healthcare diabetes or clinical services familiarity (medical knowledge is a plus).
• Experience selling packages memberships subscriptions or high-consideration services.
• Exposure to lead-generation funnels marketing campaigns and performance dashboards.
  

Education & Language

• Native-level English proficiency (Arabic is a plus)
• Bachelors degree preferred (or equivalent proven sales performance).