Customer Success Specialist

Customer Success Specialist

Hybrid: Dubai

Role Summery

Were looking for ahighly motivated Customer Success Specialist. You will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer s fast flexible secure and low-cost solutions. Your responsibilities will include working with our larger customers to co-build their growth strategy increasing market penetration and Payoneers product and services portfolio adoption. You will also be responsible for implementing innovative initiatives for the long-tail growth within the leading online verticals in the world. You will be working in a very dynamic challenging and multidisciplinary environment very close to Product Marketing and Operations teams to successfully build and implement our Growth strategy in the region.

The ideal candidate will be comfortable in a fast-paced multi-tasked high energy and entrepreneur environment. Candidates should possess Account Management experience as well as outstanding analytical and communicational skills. Project management skills will be a must.

What youll do

This role operates a 1-to-many outbound-led model managing a large customer portfolio through a combination of automation lifecycle triggers and targeted commercial engagement.

• Manage and grow large pool of existing client relationships (around 300 customers) building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities.
• Proactively strengthen and expand relationships to maximize retention cross-sell and upsell across the portfolio increasing customer value and revenue through tailored engagement strategies.
• Confidently perform outbound outreach including cold calls identify opportunities activate customers and drive commercial outcomes
• Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle creating and qualifying opportunities effectively.
• Own and manage the growth pipeline from proactive outreach and opportunity creation through deal execution.
• Build and execute growth plans cross-functionally improving the end-to-end customer experience (support payments compliance approvals).
• Maintain accurate and complete customer information in CRM ensuring visibility of activity pipeline and outcomes.
• Lead educational initiatives including webinars and workshops to drive ongoing engagement within the portfolio.
• Represent the company externally driving events below-the-line activities industry forums and ecosystem partnerships to increase awareness and reach.

Who you are

• Fluent in English to have: advanced level of French
• 3 years of account management sales business development or other relevant experience
• Expertise in developing business cases financial analyses and modeling analyzing and forecasting economic and financial impacts
• Data oriented possesses a high level of attention to detail with strong analytical and business reasoning skills.

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Required Experience:

IC