AMC Technical Coordinator

Job Title: AMC technical Coordinator

Department: Aftersales

Reporting to: Aftersales manager

Job Purpose:

The candidate will be responsible for overseeing and managing all after-sales activities including AMC O&M retrofit projects service interventions and trade-related jobs. This role serves as the central point of contact for clients and internal teams concerning after-sales services and associated documentation.

Key Responsibilities Technical AMC Coordinator

1. Plan and Coordinate AMC Activities:
Schedule and oversee routine maintenance visits preventive maintenance tasks and emergency service requests as per the AMC terms.

2. Client Communication & Relationship Management:
Act as the primary point of contact for AMC clients; manage service requests complaints and feedback professionally.

3. Job Assignment & Technician Coordination:
Assign tasks to service technicians track job completion status and ensure timely execution of all maintenance works.

4. Maintenance Documentation:
Maintain detailed service records inspection checklists maintenance logs and compliance reports for all AMC clients.

5. Spare Parts & Inventory Management:
Coordinate with the procurement/logistics team to ensure availability of spare parts and consumables needed for scheduled maintenance.

6. Service Quality Assurance:
Monitor work quality ensure adherence to technical standards and contractual obligations and conduct periodic audits of completed jobs.

7. Compliance & Safety Monitoring:
Ensure all AMC jobs are performed in compliance with relevant safety health and environmental regulations.

8. Reporting & Analytics:
Prepare monthly and quarterly reports for AMC performance breakdown history cost analysis and improvement recommendations.

9. Renewal & Upselling Support:
Track AMC contract expiry dates and support the commercial team in renewal discussions or proposing additional services.

10. Cross-functional Collaboration:
Work closely with operations engineering and finance teams to ensure smooth AMC execution and client satisfaction.

11. Rfq PO and follow-ups material arrangement prior to site work

12. Budget related approvals

13. Submittal of customer quotes

Skills & Qualifications:

• Bachelor s Degree/Diploma in Mechanical Electrical or Industrial Engineering (or a related technical field).
  
• Minimum 3 5 years of relevant experience in after-sales service AMC O&M coordination or technical support roles.
  
• Experience in water treatment mechanical systems or similar industrial sectors is highly preferred.
  
• Familiarity with service contracts job execution planning and client coordination.
  
• Working knowledge of ERP systems maintenance software or service management tools is a plus.
  

Skill Set:

Technical & Operational Skills

• Strong understanding of AMC O&M retrofit and field service processes.
  
• Ability to read and interpret technical drawings service reports and equipment manuals.
  
• Knowledge of troubleshooting spare part identification and basic mechanical/electrical systems.
  

Project & Documentation Management

• Proficient in planning and coordinating multiple after-sales jobs simultaneously.
  
• Skilled in preparing reviewing and maintaining service documentation (reports job cards quotations).
  
• Experience in preparing service schedules tracking execution and updating service logs.
  

Communication & Client Handling

• Strong interpersonal and communication skills (verbal and written).
  
• Client-focused mindset with the ability to handle escalations professionally.
  
• Experience in coordinating between clients technicians and internal departments.
  

Analytical & Organizational Skills

• Excellent time management prioritization and organizational abilities.
  
• Problem-solving mindset with attention to detail in technical and commercial documentation.
  
• Proficiency in MS Office Suite (Word Excel Outlook PowerPoint).
  

Behavioural Skills

• Proactive and self-motivated with a strong sense of responsibility.
  
• Team player with the ability to work independently under pressure.
  
• Customer-oriented with a continuous improvement attitude.