Royal Service Agent
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Respond to all guest requests in a timely and professional manner
Coordinate and relay guest requests using the Royal Service system
Monitor update and manage requests within the Royal Service platform
Ensure all logged requests are tracked actioned and closed in accordance with hotel standards
Provide accurate information regarding hotel facilities services and amenities
Actively promote hotel outlets including restaurants and other facilities
Build and maintain strong working relationships with all departments particularly Housekeeping Front Office and Engineering
Record all guest interactions accurately and follow up within the established service timelines
Maintain clear and effective communication within the Royal Service team and across departments
Support guests with in-room communication tools and ensure proper setup and functionality
Receive manage and distribute voice messages faxes and written correspondence for guests
Demonstrate full knowledge of hotel emergency procedures and act accordingly
Uphold health safety and security standards to maintain a safe working environment
Qualifications :
- Fluency in English required (verbal & written)
- Strong telephone skills
- Excellent telephone manners telephone voice
- Strong typing and clerical skills organized and detail oriented
- Strong interpersonal skills and English communication skills
- A hospitality diploma is an asset
- Knowledge of computerized Front Office systems required with emphasis in Micros - Fidelio based programs (Opera) and Windows MS Office Suite an asset
- Prior experience in customer service an asset
- A passion for guest service
- Excellent team spirit
- Ability to handle many conflicting priorities at any given time
- Able to work well under pressure
- Must be willing to work shifts (incl. Night shifts)
- Knowledge of a third language an asset
Remote Work :
No
Employment Type :
Full-time
Key Skills
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About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
