CX Solution Sales Expert

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Role Overview

The Solution Sales Executive (SSE) is a strategic sales role that combines deep SAP expertise business acumen and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue customer success accelerate adoption of innovation (especially AI) and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership innovation and strategic executionsupporting both specific CX LoB and the overall SAP Business Suite strategy.

Key Responsibilities

Account Ownership & Strategy: Serve as the CX LoB owner for assigned accounts developing and executing strategic account plans that align with customer goals business objectives and the broader account plans of the account team.

Drive the End-to-End Customer Value Journey with Domain Expertise: Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey owning the transformation roadmap for the LoB.

Pipeline & Opportunity Management: Identify and develop new business opportunities within existing accounts driving pipeline growth and meeting revenue targets.

Product Success & Innovation: Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g. scalable PoCs partner co-investments).

Enablement Demos & Prototypes: Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo & Learning teams to provide updated assets and trial environments for scalable enablement programmes as well as customised demos POCs and prototypes with customer-specific data.

Value Proposition & Executive Engagement: Collaborate with value advisors to craft compelling narratives that articulate ROI value leakage and competitive advantages. Conduct strategic discovery and workshops and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.

Commercial Negotiations: Navigate complex pricing and contractual discussions balancing client expectations with organisational profitability and cloud revenue growth.

Adoption & Consumption: Support Customer Success Management (CSM) communities secure references and manage escalations. Collaborate with CS and CS&D adoption teams to ensure successful delivery of solutions and services monitor outcomes and drive continuous improvement to maximise customer value.

Customer Success & Field Impact: Own CX LoB deal cycles work hand in hand with the Customer Success Manager (CSM) team and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.

Relationship Building & Governance: Drive C-suite engagement and Buying Centre alignment by fostering long-term high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders focusing on solution adoption innovation risks and opportunities.

Ecosystem & Partner Engagement: Own relationships with strategic consulting partners (e.g. Accenture Deloitte PwC EY) and with VARs to co-innovate develop joint go-to-market strategies and shape disruptive solutions. Maintain direct high-quality relationships with partner account leads.

Collaboration & Orchestration: Align closely with Sales CSM and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.

Competitive & Industry Expertise: Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market.

Qualifications & Competencies

• Bachelors degree in Business Marketing Information Technology or related field.
• Management consulting profile with 10-15 years industry or practitioner experience; executive relationship-building skills with proven C-suite influence.

• B2B enterprise experience with multi-stakeholder SaaS cycles within the CX area plus top-tier consulting and deep industry expertise.

• Proven experience in account management solution sales or customer success roles.
• Strong understanding of solution sales customer value realisation and account planning methodologies; track record in expansion selling (account growth).
• Deep SAP and domain expertise with a strong understanding of AI and innovation trends.

• Maps value levers and tell a quantified ROI story and create a compelling business case

• Strategic thinking business acumen relationship building and client advocacy skills.
• Excellent communication negotiation and stakeholder management abilities.
• Ability to work collaboratively in a matrixed environment and influence without direct authority.
• Analytical mindset with a focus on problem-solving and continuous improvement.

Why This Role Matters

The SSE is pivotal in shaping SAPs market leadership in the Business Suite by delivering transformative solutions driving innovation (particularly in AI) and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy technology and relationship management ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445752 Work Area: Sales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid