Telecommunications Agent (Telephone Operator)
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Job Location:
Ras Al Khaimah - UAE
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Answer all incoming and internal calls promptly professionally and in accordance with luxury service standards
Provide accurate information about resort facilities services events dining options and operating hours
Handle guest requests efficiently and route them to the appropriate department (Housekeeping Front Office Concierge Engineering etc.)
Take and relay wake-up call requests ensuring they are executed accurately and on time
Manage emergency calls calmly and follow established safety and security procedures
Maintain guest confidentiality and handle sensitive information with discretion
Log guest requests complaints and follow-ups in the system to ensure timely resolution
Coordinate with front office and guest services to support VIPs special requests and personalized services
Operate the hotels PBX/telephone system and ensure correct call routing
Handle international calls and assist guests with language or communication needs when required
Maintain a courteous calm and polished telephone etiquette at all times
Support other departments during peak hours or special events as needed
Qualifications :
Excellent verbal communication and listening skills
Pleasant voice and professional telephone manner
Strong knowledge of resort services and layout
Ability to multitask and remain calm under pressure
Customer-focused mindset aligned with luxury hospitality standards
Minimum 1 year experience in a similar role within 5 star luxury property
Fluent on English languaage any additional language (Russian) is an asset.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Financial Services
- AECOM
- Administration Support
- Brand Development
- Jboss
- Android Development
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
