In Room Dining Manager at Waldorf Astoria Dubai International Financial Centre
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Job Summary
What are we looking for
An In Room Dining Manager serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
Management experience in In Room Dining within a luxury hotel
Strong leadership capabilities supported by excellent interpersonal and communication skills
Strong commercial acumen with a track record of achieving financial and performance targets
Impeccable grooming and professional presentation
Flexible and adaptable in a fast-paced environment
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Solid knowledge of luxury and Forbes Five-Star service standards
Passion for delivering exceptional level of guest service
Degree or diploma in Hotel Management or related field
What will it be like to work for Waldorf Astoria Hotels & Resorts
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!
An In-Room Dining Manager at Waldorf Astoria Dubai International Financial Centre is responsible for leading and overseeing all In-Room Dining operations delivering a seamless refined and anticipatory guest experience in line with Waldorf Astoria brand and Forbes Travel Guide Standards. The role is accountable for upholding the highest levels of luxury service operational excellence and financial stewardship while ensuring full compliance with all statutory and regulatory close partnership with the Director of Food & Drinks the In-Room Dining Manager drives the development and execution of business strategies that enhance guest satisfaction optimize revenue performance and consistently deliver exceptional personalized in-room dining experiences.
What will I be doing
As the In-Room Dining Manager you will be fully accountable for the operations of Room Service and Minibar leading all processes to ensure a seamless refined and anticipatory guest experience while achieving the highest standards of operational excellence. Specifically you will:
Lead and inspire the Room Service and Minibar teams ensuring targets are met and exceeded while promoting individual development and a high-performance culture.
Oversee daily operations to ensure smooth efficient and consistent delivery of service aligned with Waldorf Astoria brand standards and Forbes Travel Guide requirements.
Drive the development and execution of innovative ideas to enhance the range quality and presentation of Food & Beverage offerings.
Optimize revenue performance and manage costs identifying areas for action and ensuring adherence to departmental budgets.
Maintain a strong internal control environment and ensure compliance with all hotel company and statutory policies and procedures.
Lead by example demonstrating exemplary behavior and professionalism across all operational areas.
Collaborate effectively with other departments to ensure coordinated and seamless service delivery.
Train mentor and develop employees to ensure they have the skills knowledge and confidence to perform at the highest standards.
Monitor guest satisfaction levels proactively addressing feedback and implementing continuous improvement initiatives.
Plan and manage staffing schedules ensuring adequate coverage across 24/7 operations while maintaining fair team rotation.
Ensure all operational and safety standards are met including health & safety hygiene COSHH manual handling and risk assessments.
Maximize all upselling opportunities and maintain strong relationships with suppliers to meet business needs.
Lead departmental administration including documentation performance appraisals and reporting as required.
Champion a culture of learning engagement and recognition ensuring that all team members feel valued and motivated.
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Key Skills
- Hospitality Management
- Inventory Control
- Hotel Experience
- Hospitality Experience
- Infant Care
- Algebra
- Management Experience
- POS
- Cleaning Experience
- Hotel Management
- Leadership Experience
- Supervising Experience
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
