Guest Experience Supervisor

We are seeking a professional and customer-focused Guest Service Supervisor to join our team. As a key member of our Front Office Leadership Team you will ensure smooth operations and the highest level of guest satisfaction in our dynamic hospitality environment.

• Oversee daily front office operations including check-ins check-outs and guest inquiries
• Ensure exceptional guest experiences by implementing and maintaining high service standards
• Coordinate with other departments to address guest needs and resolve issues promptly
• Manage and train front office staff identifying areas for improvement and implementing action plans
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Handle VIP guests and special requests with utmost care and attention to detail
• Manage room allocations and group arrivals to ensure smooth check-in processes
• Oversee the preparation and distribution of daily reports and guest information
• Implement and maintain standard operating procedures for the front office
• Assist in budgeting and financial management including upselling initiatives
• Ensure compliance with safety and security protocols
• Participate in emergency response and first aid situations as needed

Qualifications :

• Minimum of 2 years experience in a supervisory position preferably in the hospitality industry
• Bachelors degree or diploma in Hospitality Management is preferred
• Excellent verbal and written communication skills in English; additional languages are a plus
• Strong interpersonal and leadership skills with the ability to motivate and develop team members
• Proficiency in front office systems such as Opera Cloud and Microsoft Office suite
• Solid knowledge of front office procedures and hospitality best practices
• Exceptional organizational and time management skills
• Ability to work efficiently in a fast-paced high-pressure environment
• Strong problem-solving skills and attention to detail
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Flexibility to work various shifts including weekends and holidays
• Demonstrated ability to make quick sound decisions in challenging situations
• Familiarity with local culture and customs in Phnom Penh Cambodia is a plus

Remote Work :

No

Employment Type :

Full-time