Sr. Manager Fraud

As the Senior Manager - Fraud Operations you will be part of the Regional Customer Experience team at Talabat. You will play a pivotal role leading the companys fraud prevention strategy and oversee a team of Fraud Analysts focused on detecting analysing and mitigating fraudulent activities across our ecosystem. Youll drive operational excellence develop scalable fraud frameworks and partner with Product Data and regional operations teams to strengthen platform integrity. This role combines leadership analytics and strategic problem-solving to ensure our fraud prevention evolves ahead of emerging risks.


WHATS ON YOUR PLATE

Fraud Strategy & Leadership:

• Own the end-to-end fraud operations strategy from prevention and detection to response and continuous improvement.

• Lead and mentor a team of Fraud Analysts setting clear goals guiding development and ensuring delivery against fraud KPIs.

• Drive alignment with regional and global fraud strategies ensuring consistent execution across markets.

Performance Management & Risk Oversight:

• Define track and improve fraud-related KPIs ensuring early detection and timely mitigation of risks.

• Review complex cases and escalation trends identifying systemic vulnerabilities and addressing root causes.

• Partner with Data and Product teams to assess impact design dashboards and enhance automation and accuracy of detection models minimising false positives.

Cross-Functional Collaboration & Governance:

• Serve as the senior fraud representative with key stakeholders Product Finance Legal Marketing and Operations.

• Translate fraud insights into business recommendations that balance risk with customer experience.

• Support the rollout of new features products or payment methods by embedding fraud prevention from design to launch.

• Establish governance frameworks and ensure alignment with compliance audit and security standards.

Innovation & Continuous Improvement:

• Champion process automation and system enhancements that reduce manual intervention and improve fraud detection precision.

• Benchmark against industry best practices and identify opportunities to enhance tools data pipelines and decision models.

• Build predictive capabilities to anticipate emerging fraud trends and strengthen the companys resilience.

WHAT DID WE ORDER

Qualifications & Skill Requirements:

• Experience: 8 years in fraud operations risk management or analytics in a high transaction-volume environment (e-commerce fintech payments).

• Leadership: Proven experience leading and developing analytical or operations teams ideally across multiple markets or regions.

• Analytical Skills: Strong understanding of data analysis and fraud detection logic; proficiency in SQL or BigQuery preferred.

• Strategic Thinking: Demonstrated ability to design and implement scalable fraud prevention frameworks.

• Communication: Excellent stakeholder management and presentation skills; able to simplify complex fraud insights for leadership.

• Collaboration: Experience working cross-functionally with Product Data and Engineering teams.

• Education: Bachelors or Masters degree in Economics Statistics Mathematics Engineering or related quantitative field.

Preferred: Familiarity with fraud detection tools machine learning models or rule-based systems; exposure to payments or chargeback management.

Remote Work :

No

Employment Type :

Full-time