Technical Support Engineer - End User Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION
JOB TITLE: Technical Support Engineer
JOB PURPOSE: ENDUSER Support Field Support Engineer
QUALIFICATION: Graduation
CERTIFICATIONS: CCNA MCSA CompTIA A
EXPERIENCE: 4 Years
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Hardware Setup: Install configure and maintain desktop computers printers and other peripherals.
- Software Installation: Install and configure operating systems office applications and other software as required by users.
- System Configuration: Set up user accounts permissions and security settings according to organizational policies.
- EndUser Assistance: Provide technical support to endusers via phone email or inperson. Troubleshoot and resolve hardware and software issues.
- Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higherlevel support if necessary.
- Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
- Network Configuration: Set up and troubleshoot network connections including wired and wireless networks.
- Connectivity Issues: Diagnose and resolve issues related to network connectivity including IP address conflicts and VPN connections.
MANDATORY TECHNICAL SKILLS / COMPETENCIES:
- Candidate must have handson experience in Windows and MAC OS.
- Must have supported endusers Top Management Users.
- Must know about KPIs SLAs and knowledge about ITSM tools like ServiceDesk Plus.
- Good communication skills verbal and written.
- Working knowledge of office automation products and computer peripherals like printers and scanners.
- Knowledge of network security practices and antivirus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problemsolving and multitasking skills.
- Customeroriented attitude.
Required Experience:
Manager
Key Skills
About Company
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... View more
