Job Summary

Role Overview

The Senior Business Analyst is accountable for translating du Pays commercial and regulatory objectives into clear user-centric and compliant business requirements. The role acts as a strategic interface between Commercial P&L Owners Compliance Operations Customer Support UI/UX and Technology teams to deliver intuitive customer journeys scalable fintech solutions and robust end-to-end processes.

This position owns end-to-end business process definition UI/UX-aware requirement documentation and BPMN-driven process modeling across digital channels integrations and operational workflows while embedding CBUAE SVF and regulatory considerations across all initiatives.

Key Responsibilities

Translate business and P&L objectives into clear testable functional and non-functional requirements.
Elicit and document requirements using user stories use cases process flows and acceptance criteria with clear UX expectations and edge-case coverage.
Partner closely with UI/UX teams to ensure consistency accessibility usability and error handling across customer journeys.
Design and maintain end-to-end BPMN 2.0 process flows covering happy paths exceptions reversals and lifecycle scenarios.
Maintain and contribute to the Central Business Process Repository for standardization and reuse.
Collaborate with Solution Architects to ensure feasibility within existing platforms APIs integrations and non-functional constraints (performance scalability security).
Define requirements for mobile and web channels operational workflows reporting reconciliation audit and third-party integrations.
Interpret partner processor and scheme documentation and convert into business-ready process flows.
Embed CBUAE SVF AML/CFT Consumer Protection Fraud Dispute Management and Data Localization requirements into business and UX flows.
Define data and reporting requirements supporting commercial dashboards and operational monitoring.
Engage daily with internal stakeholders and weekly with external IT providers to ensure delivery alignment.

Qualifications & Experience

5 years as a Business Analyst in Fintech Payments Wallets or Neobanking environments.
Strong exposure to regulated fintech platforms; UAE / CBUAE experience preferred.
Bachelors degree in Computer Science Information Systems Finance or related field.
Certifications (advantage): CBAP CSPO ISO 27001 PCI-DSS exposure.

Core Skills & Competencies

Advanced requirement elicitation and stakeholder management.
Strong user-story writing with clear UX intent functional behavior and acceptance criteria.
Deep understanding of payments ecosystems including:
Ledger and transaction lifecycles
Card issuing (physical & virtual)
Card processing and four-party model
Experience with customer lifecycle management (onboarding KYC limits support).
Solid understanding of APIs microservices integrations and non-functional requirements.
Agile delivery experience with Product Design Engineering and QA teams.
Proficient in Jira Confluence and BPMN 2.0 tools (Lucidchart Visio Miro PlantUML Mermaid).
Working knowledge of PCI-DSS security and data protection principles.

Behavioral Competencies:
Strategic Thinking Results Orientation Change Leadership Customer Focus Collaboration Win-Win Mindse

Role Overview The Senior Business Analyst is accountable for translating du Pays commercial and regulatory objectives into clear user-centric and compliant business requirements. The role acts as a strategic interface between Commercial P&L Owners Compliance Operations Customer Support UI/UX and Tec...

Role Overview

Key Responsibilities

Translate business and P&L objectives into clear testable functional and non-functional requirements.
Elicit and document requirements using user stories use cases process flows and acceptance criteria with clear UX expectations and edge-case coverage.
Partner closely with UI/UX teams to ensure consistency accessibility usability and error handling across customer journeys.
Design and maintain end-to-end BPMN 2.0 process flows covering happy paths exceptions reversals and lifecycle scenarios.
Maintain and contribute to the Central Business Process Repository for standardization and reuse.
Collaborate with Solution Architects to ensure feasibility within existing platforms APIs integrations and non-functional constraints (performance scalability security).
Define requirements for mobile and web channels operational workflows reporting reconciliation audit and third-party integrations.
Interpret partner processor and scheme documentation and convert into business-ready process flows.
Embed CBUAE SVF AML/CFT Consumer Protection Fraud Dispute Management and Data Localization requirements into business and UX flows.
Define data and reporting requirements supporting commercial dashboards and operational monitoring.
Engage daily with internal stakeholders and weekly with external IT providers to ensure delivery alignment.

Qualifications & Experience

5 years as a Business Analyst in Fintech Payments Wallets or Neobanking environments.
Strong exposure to regulated fintech platforms; UAE / CBUAE experience preferred.
Bachelors degree in Computer Science Information Systems Finance or related field.
Certifications (advantage): CBAP CSPO ISO 27001 PCI-DSS exposure.

Core Skills & Competencies

Advanced requirement elicitation and stakeholder management.
Strong user-story writing with clear UX intent functional behavior and acceptance criteria.
Deep understanding of payments ecosystems including:
Ledger and transaction lifecycles
Card issuing (physical & virtual)
Card processing and four-party model
Experience with customer lifecycle management (onboarding KYC limits support).
Solid understanding of APIs microservices integrations and non-functional requirements.
Agile delivery experience with Product Design Engineering and QA teams.
Proficient in Jira Confluence and BPMN 2.0 tools (Lucidchart Visio Miro PlantUML Mermaid).
Working knowledge of PCI-DSS security and data protection principles.

Behavioral Competencies:
Strategic Thinking Results Orientation Change Leadership Customer Focus Collaboration Win-Win Mindse