Senior Partner Account Manager — GSI & Tech Alliances

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are looking for a Senior Partner Account Manager GSI & Tech Alliances (AWS Salesforce ServiceNow) to grow Genesys business in Middle East (GCC). While the role is initially opened in Dubai there is flexibility for it to be based in Riyadh and we welcome candidates from either location.

Mission

Own and grow the Genesys business with Global System Integrators (GSIs) and the Technology Alliances (AWS Salesforce and ServiceNow) across the region. Build deep multi-level alignment (sales pre-sales delivery executive) and drive awareness enablement pipeline and bookings.

What youll do:

Partner strategy & planning: Build and execute a joint business plan per partner (coverage model targets prioritized industries/use cases enablement plan and marketing calendar). Map stakeholders (sales pre-sales practices COEs executive sponsors) and maintain multithreaded relationships.

Awareness & enablement: Run playbooks and enablement paths (discovery demo competitive deal registration services packaging) for partner sales/SE/delivery teams. Orchestrate joint solution narratives: Genesys Cloud (AWS / Salesforce Service Cloud / ServiceNow CSM & workflows).

Go-to-market & pipeline creation: Launch vertical campaigns and ABM motions with partners (events webinars executive roundtables). Drive co-sell motions (deal registration opportunity mapping account triads with partner sellers and Genesys AEs).

Opportunity execution: Progress joint deals through a recognized sales methodology (MEDDICC); clear blockers; coordinate resources (SEs PS legal). Ensure services readiness (scoping delivery models with GSIs success plans).

Governance: Run QBRs and monthly pipeline reviews with each partner. Track/report KPIs; manage MDF/co-marketing budgets; ensure brand and compliance standards.

What success looks like (KPIs/OKRs):

Year-over-year growth in influenced and sourced bookings (primary).

Pipeline generation: sourced co-sell pipeline vs target (coverage & hygiene).

Partner productivity: #enabled sellers/SEs/certifications #joint use cases launched #registered opportunities win rate.

Executive alignment: cadence achieved (QBRs EBCs) partner satisfaction (qualitative).

Qualifications:

710 years in alliances/partner sales with GSIs and/or major ISVs (e.g. AWS Salesforce ServiceNow).

Proven co-sell and ecosystem GTM experience in SaaS preferably CX/Contact Center AI or Enterprise Applications.

Strong sales discipline (forecast deal hygiene) executive presence and program management across multiple stakeholders.

Fluent English and Arabic as a strong plus.

Core competencies:

Enterprise SaaS sales co-sell mechanics pipeline creation.

Value selling & competitive positioning.

Executive communication and stakeholder management.

Programmatic enablement & campaign execution.

Working knowledge of cloud architectures; data & AI governance helpful.

30/60/90-day plan (expectations):

30 days: Partner mapping current pipeline review agree joint targets; publish three partner one-pagers for the region.

60 days: Complete enablement waves (sales SE) launch 12 joint campaigns land 5 deal registrations.

90 days: Run first QBRs show 3 qualified co-sell opportunities per partner submit first bookings.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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