Job Summary

Job Description Retention Desk Executive (English Desk)

Location: Dubai UAE (Onsite)
Availability: Immediate
Salary: Open to discussion based on experience and knowledge.

Key Responsibilities

Retention of Clients

Build and maintain strong client relationships through regular communication and excellent service.

Understand customer needs address concerns and manage risks proactively.

Ensure consistently high levels of satisfaction and loyalty.

Upselling & Cross-Selling

Identify opportunities to upsell and cross-sell trading products/services to existing clients.

Provide tailored information aligned with evolving client needs and market conditions.

Collaboration

Work closely with internal teams to resolve issues and align client-impacting decisions.

Ensure a cohesive strategic approach to retention and business growth.

Relationship Management

Conduct regular check-ins and proactive outreach to strengthen engagement.

Provide training guidance and support to help clients maximize trading opportunities.

Resolution

Act as the main point of contact for client concerns and complaints.

Collaborate across departments to ensure quick and effective issue resolution.

Maintain strong customer relationships while resolving problems effectively.

Sales Performance

Achieve and exceed daily monthly and quarterly retention sales and upselling targets.

Customer Feedback

Collect and analyze client feedback on their trading experience.

Share insights with management and internal teams to improve service delivery.

Trading Market Knowledge

Stay updated with industry trends platforms and market dynamics.

Apply insights to strengthen retention strategies and boost client satisfaction.

Reporting & Analysis

Maintain accurate client records trading activity logs and retention data.

Prepare reports on performance risk management and client progression.

Risk Management

Follow company risk management processes and policies.

Identify assess and mitigate potential business and customer risks.

Ideal Candidate Profile

Minimum 1 year of experience in Forex/Online Trading (sales account management or retention).
Previous experience in sales cold calling real estate call center sales or banking is an advantage.
Proven track record in managing high-ticket sales and achieving strong deposit volumes.
Strong understanding of trading platforms retention tools and client psychology.
Fluent English (spoken and written).
Smart proactive and resourceful with strong persuasion and negotiation skills.
Target-driven resilient and motivated by results.

Why Join Us

Competitive salary relocation benefits if based outside UAE.

Work in a diverse international environment.

All leads provided no need to bring your own book of clients.

Excellent career growth in a fast-paced performance-oriented culture.

Required Skills:

Cco Proactive Clo Cro Real Estate Trading Market Knowledge Vat Negotiation Skills Ned Negotiation Skill Risk Management Relationship Management Insight Psychology Banking Excel Account Management Strong Understanding Trends

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