Job Summary

We are seeking a dynamic and customer-focused Assistant Reservation Manager to join our team in Dubai United Arab Emirates. As an integral part of our hospitality organization you will play a crucial role in ensuring smooth reservation operations and delivering exceptional guest experiences.

Assist in managing and overseeing the daily operations of the reservation department
Process reservations efficiently through various channels including phone email and online booking systems
Monitor and update room availability and rates in the property management system
Collaborate with other departments to fulfill special guest requests and ensure guest satisfaction
Train and mentor reservation agents providing guidance on best practices and company policies
Analyze reservation trends and provide regular reports to senior management
Handle complex reservation inquiries and resolve guest complaints professionally
Implement and maintain standard operating procedures for the reservation process
Stay updated on hotel promotions packages and services to effectively upsell to potential guests
Ensure all reservation correspondence is handled within 24 hours
Manage group bookings and coordinate with the sales team for large reservations
Optimize reservation strategies to maximize revenue and occupancy rates

Qualifications :

Proven experience in hotel reservations or a similar role within the hospitality industry
Proficiency in reservation systems Global Distribution Systems (GDS) and property management software
Excellent interpersonal and communication skills with the ability to interact professionally with guests and team members
Strong customer service orientation with a focus on delivering high-quality guest experiences
Demonstrated sales skills and ability to upsell hotel services and room types
Detail-oriented with excellent organizational and time management abilities
Ability to work efficiently in a fast-paced dynamic environment
Problem-solving skills with a proactive approach to addressing guest concerns
Thorough knowledge of hospitality industry standards and best practices
Strong leadership qualities with the ability to train and mentor team members
Proficiency in Microsoft Office suite and other relevant software applications
Bachelors degree in Hospitality Management Business Administration or a related field preferred
Fluency in English; additional language skills are a plus

Remote Work :

Employment Type :

Full-time

Assist in managing and overseeing the daily operations of the reservation department
Process reservations efficiently through various channels including phone email and online booking systems
Monitor and update room availability and rates in the property management system
Collaborate with other departments to fulfill special guest requests and ensure guest satisfaction
Train and mentor reservation agents providing guidance on best practices and company policies
Analyze reservation trends and provide regular reports to senior management
Handle complex reservation inquiries and resolve guest complaints professionally
Implement and maintain standard operating procedures for the reservation process
Stay updated on hotel promotions packages and services to effectively upsell to potential guests
Ensure all reservation correspondence is handled within 24 hours
Manage group bookings and coordinate with the sales team for large reservations
Optimize reservation strategies to maximize revenue and occupancy rates

Qualifications :

Proven experience in hotel reservations or a similar role within the hospitality industry
Proficiency in reservation systems Global Distribution Systems (GDS) and property management software
Excellent interpersonal and communication skills with the ability to interact professionally with guests and team members
Strong customer service orientation with a focus on delivering high-quality guest experiences
Demonstrated sales skills and ability to upsell hotel services and room types
Detail-oriented with excellent organizational and time management abilities
Ability to work efficiently in a fast-paced dynamic environment
Problem-solving skills with a proactive approach to addressing guest concerns
Thorough knowledge of hospitality industry standards and best practices
Strong leadership qualities with the ability to train and mentor team members
Proficiency in Microsoft Office suite and other relevant software applications
Bachelors degree in Hospitality Management Business Administration or a related field preferred
Fluency in English; additional language skills are a plus

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
E Learning
Air Pressure Handling
Client Services
Jboss
Entry Level Finance

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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