Receptionist (Guest Relations Agent)
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Job Location:
Ras Al Khaimah - UAE
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Build positive relationships with guests to ensure a high level of satisfaction
Address guest requests complaints and feedback promptly and courteously
Follow up with guests during their stay to ensure comfort and resolve issues
Handle special requests (VIP guests anniversaries birthdays special needs)
Assist guests with travel arrangements transportation tours and local information
Promote hotel services facilities and ongoing offers
Greet guests warmly on arrival and ensure a smooth check-in and check-out process
Handle room reservations cancellations and amendments
Answer phone calls emails and walk-in inquiries professionally
Process payments billing and prepare invoices
Maintain accurate guest records and update the hotel management system
Qualifications :
Are you the right fit The Suitable Talent
- Experience as a Receptionist / Guest Relations Agent Front Office Representative or similar role preferred but not required.
- 0-2 years related experience or training preferred.
Excellent communication and interpersonal skills
Strong problem-solving and conflict-handling abilities
Ability to multitask and work under pressure
Knowledge of hotel PMS systems (e.g. Opera Fidelio)
Customer-focused attitude and cultural sensitivity
- Additional foreign language is an asset (Russian and German Speaking).
Education: High School Diploma or equivalent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
