Job Summary

The Service Engineer is responsible for the installation inspection repair and Preventive maintenance troubleshooting of office Imaging Products at the customer site.
Provide supervisory and technical support to customers regarding technical problems and ensure the Optimum Customer Satisfaction.
Attend the Service Calls within committed Response Time.
Ensure that follow-up work requirements are referred back to the appropriate IT Administrators Machine In-charge & Operators to enable necessary action and recommendations to customers
Maintain Good Rapport with the IT Administrators Machine In-charge & Operators.
Write technical reports recording any customer complaints and forwarding to the responsible department.
Keep the machines up-to-date and provide training to customers when required during Installation of new equipment. Upgrade in time the Firm wares and modification kits as and when advised by Manufacturer.
Ordering of spare parts when required and Follow up on the Pending Calls for Spares.
Focus on making a reasonable Estimation on non-contractual machines; and strive for Cost Savings on Contractual machines.
Seek for opportunities for Consumable Sales and Contract Conversions and provide the Leads to Service Manager.
Advise the Customer on Trade-in of their old equipment with a new one and submit the Equipment Sale Needs to the Service Manager.

Qualifications :

Bachelors Degree in IT or Equivalent

Remote Work :

Employment Type :

Full-time

The Service Engineer is responsible for the installation inspection repair and Preventive maintenance troubleshooting of office Imaging Products at the customer site.Provide supervisory and technical support to customers regarding technical problems and ensure the Optimum Customer Satisfaction.Atten...

Key Skills

Debugging
Computer Networking
ConnectWise
PKI
PowerShell
Windows
C#
Automotive Diagnostics
Medical Imaging
Azure
Technical Support
Troubleshooting

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About Company

Ghobash Group

Established in 1981, Ghobash Group stands as a distinguished UAE-based conglomerate renowned for its highly diversified and progressive business ventures. With a robust portfolio spanning eight pivotal sectors, including a strong focus on Technology, Energy & Utilities, and Healthcare ... View more

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