Hostess at Waldorf Astoria Dubai International Financial Centre
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Job Summary
A Hostess at Waldorf Astoria Dubai International Financial Centre is the first point of contact for our restaurants and is responsible for serving guests in a friendly timely and efficient manner to ensure an excellent guest experience. Your role is pivotal in upholding Forbes Five-Star standards by anticipating guest needs delivering exceptional and memorable experiences and ensuring every guest feels valued welcomed and cared for throughout their visit.
What will I be doing
As a Hostess at Waldorf Astoria Dubai International Financial Centre you are responsible for serving guests in a friendly timely and efficient manner to deliver an excellent experience. You will also be required to have extensive knowledge of menu offerings. Specifically you will be responsible for performing the following tasks to the highest standards:
- Extend a warm welcome to all guests arriving to the outlet.
- Escort the guests to their table and presenting the menu.
- Ensure extensive knowledge of menu and all outlet products.
- Manage guest queries in a friendly timely and efficient manner.
- Follow correct reporting procedures if faced with difficulties.
- Maintain highest level of grooming including uniform dress code cleanliness and personal hygiene.
- Answer phone calls courteously and promptly taking messages as necessary which are legible and accurate and passing them on to the concerned person without delay.
- Receive and confirm restaurant reservations while adhering to the telephone etiquette and paying high attention to any preferences dietary or allergy requirements.
- Ensure that any guest preferences or special occasions communicated during the restaurant booking are cascaded with the team.
- Engage with the guests and assist in providing each guest with a tailored guest experience based on their needs and preferences.
- Ensure excellent knowledge of the restaurants sitting arrangements.
What are we looking for
A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Positive attitude
- Good communication skills (oral and written)
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree in relevant area
- Experience in Food and Beverage department and/or industry
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations
EOE/AA/Disabled/Veterans
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
