Customer Solutions Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

At Caterpillarwerecommittedto ourcustomers whobuild a better more sustainable world with our productsservicesand solutions. We understand and show the value of why they should choose ideasand opportunities innovatingto discover the breakthroughs necessary for tomorrows it all we areone team creating and delivering world-class productsservicesand solutions superior to the competition. Learn more about theCaterpillar Experience.

We are looking for aCustomer Solutions Managerto join ourCustomer Facingteam covering Eastern Africa territory within one of Construction Industries newly formed divisions:Customer Solutions Growth Regions.

About Customer Solutions Growth Regions Division

This team alongside dealers engages closely with customers to create customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available todayacross products and services digital and technology rental and used and financing.

The division is regionally focused on Africa the Middle East Eurasia Asia (excluding Japan) and Latin America (LATAM) and organized into three functional areas: Customer Facing Customer Solutions and Business Enablers. This role is part of the Customer Facing team the engine of our businessdriving growth by delivering tailored territory-specific solutions that solve customer pain points accelerate decision-making and enable profitable sales execution.

Role Definition:

Leads and manages specified customer & dealer relationships to drive growth in Cat products and solutions and leverages the power of the enterprise to help develop solutions that addresses our customers toughest challenges in the Eastern Africa territory.

What You Will Do:

• Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
• Consult with dealers and internal business partners on the subject of sales and service support of product to corporate account customers.
• Designing processes for informing customer of rates shipping date anticipated delays and any additional information needed by the customer.
• Working directly with customers to collect information sell additional products and services to current customers and ensure customers needs are met.

What You Have:

Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability toleveragethat information in creating customized customer solutions.

Industry Knowledge: Knowledge of the organizations industry group trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Account Management: Knowledge of account management; ability to manage day-to-day activities providing services and support to existing clients.

Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Also Have: (Qualification)

• A completed university degree in engineering or a related field.
• 10-12 years of transferable or direct or work experience within the heavy equipment industry.
• Strong commercial background combined with a high level of technical understanding of heavy machinery.
• Demonstrated expertise and experience working in African regions

Additional Information:To be reviewed

• Must be able to travel up to 50% (Domestic & International).

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gasturbinesand diesel-electric locomotives. For 100 yearswevebeen helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed. Caterpillar does business on every continent principallyoperatingthrough three primary segments Construction Industries Resource Industries and Energy & Transportation and providing financing and related services through our Financial Products segment.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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