Service Delivery Manager SDM
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
- Oversee and manage the delivery of application support and new developments.
- Ensure adherence to SLAs and governance protocols maintaining highquality service delivery
- Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly.
- Monitor and manage incident escalations ensuring resolution within agreed timelines.
- Coordinate Agile practices including sprint planning standups and retrospective meetings.
- Collaborate with the Business Analyst and technical teams to prioritize tasks and allocate resources effectively.
- Review performance metrics prepare status reports and provide updates to stakeholders regularly.
- Drive continuous improvement initiatives to enhance service efficiency and user satisfaction.
- Manage team capacity including crosstraining plans to ensure business continuity.
- Identify and plan for any additional skill sets or resources required ensuring alignment with the rate card and budget.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... View more
